FAQ - Cell Phone Rental Information

1. What is included in your rental pack?

Our rental packages include a wireless phone, a SIM card for the desired home service area of travel, a battery and charger suitable for use in that country or region.

Did this answer your question? Yes No

2. Why should I rent a cell phone from RebelFone?

Most cell phones that you would purchase in North America are locked, meaning that you must use the provider's service for receiving or making phones calls. To use them abroad you not only need them to be un-locked but they should to be compatible between the American cell phone system and the GSM system almost universally adopted elsewhere in the world. Although the US and Canada have some GSM service providers like AT&T or T-Mobile now, most cell phone service is of a different type (CDMA/TDMA/iDEN) and a different frequency as well!

Unfortunately, the GSM service in North America is in different frequency bands to the rest of the world - 1900 and sometimes 850 MHz instead of 1800 and 900 MHz used overseas. And there is no way that a 1900MHz phone will work at 1800 MHz (or vice versa). Frustrating, isn't it!

To save you from this frustration we strongly recommend you rent one of our cell phone at just $1 a day. Renting a cell phone from RebelFone provide reliability, security and the priceless reassurance of always being in touch with friends & family.

Did this answer your question? Yes No

3. How the rent is calculated?

At the time of your purchase we request you to enter your departure & return date, based on those dates your rent will be calculated and charged at the time of purchase. If we see any usage beyond your return date or if we have not received the phone back within 7 working days of your return, a late return fee of $5 per day will be applied.

4. What happens if there is a delay in returning the rented phone?

RebelFone gives you 7 days buffer time to send the phone back after your return. In case we have not received the phone back within 7 working days of your return, a late return fee of $5 per day will be applied till the day we receive the phone back.

Did this answer your question? Yes No

5. How do I report a lost or stolen phone?

If your rental phone is stolen or lost you must contact Rebelfone immediately, customers are responsible for all calls on the phone until the service is suspended. Contact Rebelfone immediately at 1-800-375-7163 or by email support@rebelfone.com. A $100 lost fee will be applied in addition to your usage.

Did this answer your question? Yes No

6. I received my phone before my requested departure date, why?

You may have received your items before the requested departure date. We ship in advance when there are several orders on the system to ensure that you will receive your items on time. However, your daily rent will only be calculated from the date you mentioned as your departure date while making the purchase.

Did this answer your question? Yes No

7 . Why a security deposit is taken & when it is refunded?

A deposit is an actual charge taken from your credit card account. In case you rent a cell phone from RebelFone we hold a $100 refundable deposit. Deposit will be held till the time cell phone is returned and all call records are received and billed to your credit card. When your final RebelFone invoice is produced your credit card will be refunded for the excess credit we hold for you.

Did this answer your question? Yes No

8. How much is the daily rental & security deposit for renting a phone?

Rent is $1 a day & refundable security deposit is $100 per phone.

Did this answer your question? Yes No

9. What are the charges for missing Items?

In case of Lost/Stolen SIM : $35.00

In case of Lost/Stolen Battery : $20

In case of Lost/Stolen Battery Charger : $20

In case of Lost/Stolen Phone : $100

In case of Lost/Stolen Phone Box : $5.00

In case of Lost/Stolen Back Cover : $20.

Did this answer your question? Yes No

10. Which service should I rent?

RebelFone offers two types of cell phone rental: country-specific and multi country travel. If you are traveling to a single country you should rent a local service for that Country, which enables you to take advantage of the local rates, low international rates and FREE incoming calls in most countries.

If you are visiting more than one country within Europe you should rent a cell phone for Europe, which enables you to take advantage of fixed & low call rates in most of the European countries.

Or, if your itinerary includes multiple countries across different continents you should rent a World Cell Phone. With this solution you will have great savings on airtime, but will spend a little more for the added flexibility of one SIM card that you can use wherever you travel in any of 200+ countries.

Did this answer your question? Yes No

11. How does RebelFone service compare to other rental companies?

Our Service is better than the Cell Phone rentals you’re used to, in fact we guarantee our offer is the best deal available on web. If you choose to rent an international cell phone through us, you just pay a daily rent of $1 a day. Most of the other rental companies charge weekly or monthly rental, which means you end up paying more than the actual number of days you need the service for.

You may choose to buy our International SIM card for as low as $9.99 to be used with your existing GSM cell phone.

FEEDBACK
Please provide your suggestions or question below and a representative will contact you shortly.
First Name
Last Name
Email Address
Details