FAQ - General Information

1. What is RebelFone?

RebelFone Inc is a telecom company specializing in providing temporary local wireless solution to international travelers to cut down on international roaming fees from your domestic wireless carriers. Travelers can either buy or rent an international cell phone or just buy a local SIM Card to use with their own un-locked phones.

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2. Who uses RebelFone?

RebelFone services are used by many families, businesses, individuals, groups, schools, colleges and many more who travel abroad.

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3. What are the advantages to RebelFone services?

RebelFone has alliances with more than 35 mobile network operators world-wide, through the strength of our global relationships we offer most cost effective local Country specific mobile solutions. Our solutions offer an excellent alternative to expensive international roaming charges from your domestic wireless carriers.

4. Should I rent or buy a cell phone?

RebelFone gives you the flexibility to choose from different solutions that suits you requirement:

For occasional travelers, we suggest our lowest international cell phone rental plan at just $1 a day, you can also choose this option if you are going abroad for a short trip. Rental includes the purchase of service specific to your destination country.

To frequent travelers, we suggest you buy an international cell phone from us for as low as $39, you can also choose this option if you are traveling for long duration. Package includes the purchase of service specific to your destination country.

If you already have an international cell phone – RebelFone, allows you to use your own cell phone with our service, you can simply purchase only a SIM card specific to your destination country and save even more!.

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5. Is your service better than a prepaid or a call back service?

Yes, definitely. Our network partners in different countries have the best coverage and offer strongest signal, so you know that when you place a call it will be the best quality available at that time. With our service you are always using a direct line, unlike other SIM card services that connect you through a third-party “call back” service, which increases the risk of poor call quality (although they may not have advertised this when you bought the SIM).

While you are traveling abroad for leisure or business, getting your phone recharged with credit is the last thing that should be on your mind. Our service gives you a satisfaction and peace of mind of not going out of credit while traveling to a different country and keeps you connected all the time. Also when you prepay for your calls, you may overestimate and buy too much credit that you never use, and then you will lose it all when the pre-paid SIM card expires.

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6. What are the call rates?

Since our service if post-paid, you are billed for you usage as per the call rates at the end of every month. Call rates are the anytime minute rates that vary from country to country, please check the exact rates by selecting the Country you are traveling too in the drop down above.

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7 . How can Rebelfone provide such cheap calling rates?

Rebelfone has direct alliances with more than 35 mobile networks worldwide, through the strength of our global relationships we provide our clients and partners with best rates available that we have negotiated with different networks keeping in mind the needs of an international traveler.

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8. What are Buddy Calls?

Buddy Calls are discounted calls to another mobile phone from Rebelfone within the same country that one may frequently call. It may also be referred to calls within your group. The call cost per minute is lowered when you call a Buddy, please check the rate plan if buddy calls are offered in the country you are traveling to.

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9. Do I need to sign a contract?

With Rebelfone service there are no contracts & no minimum commitment required. You may cancel your service at any time by sending the SIM card/Phone back to us.

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10. What if my Cell Phone or SIM card doesn't work?

It is rare that one of our cell phones wouldn't work and extremely rare for a SIM card not to work. We personally test all of our phones prior to sending them out to ensure quality service and no defects. You can double-check this after you receive your cell phone and a SIM card for your overseas trip. Simply charge the phone and then see if it powers on. While you can't use the foreign SIM card here in the U.S. but if your phone powers on (after you have charged it), it should work fine. Less than 1% of all GSM cellular phones are defective and less than 1 in 10,000 SIM cards are defective. If for some reason a phone or SIM card purchased from Rebelfone proves defective, it will be replaced ASAP wherever you are. If you encounter problems while on the road, you will first want to determine if the problem is a network problem or if it is hardware-related. If you can use someone else's GSM phone and reproduce the problem, then you should contact customer service for the local carrier to see if there is a problem with the network. If the problem seems to be with the handset, please contact Rebelfone by phone at 1-800-375-7163 or email us at support@rebelfone.com. Our office hours are daily from 8 AM to 5 PM EST, we will be glad to return the call or email within 24 hrs to save you money while troubleshooting your issue.

TRY THIS - REMOVE THE BATTERY AND SIM CARD AND THEN TURN PHONE BACK ON. IF IT STILL DOES NOT SELECT A WORKING NETWORK YOU WILL THEN NEED TO GO INTO THE MENU AND MANUAL SELECT A NEW NETWORK TO TRY .

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11. When will I get my international phone number?

After you have made a purchase through our website, you will get an email notification within 24 hours confirming your order with your phone number of the country for which you have made the purchase.

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12. Will my cell phone work on a cruise ship?

While on a cruise, your cell phone is likely to work while in port. Your cell phone will not work while at sea unless the cruise ship has installed the technology to support a local cellular network. Check with your cruise line to learn if they have cellular service while at sea and what roaming rates may apply.

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13. How do I change my address, email or credit card details?

You can contact us via email at support@rebelfone.com for any changes to your account.

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14 . Can I cancel my order?

Yes you can cancel your order as long as items have not been shipped out. However, if your order has already been shipped then the Shipping fee will not be refunded. In case you have purchased any hardware like handset, adaptors etc from RebelFone, no refund will be given for that.

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15 . How can I add additional sim cards/phones?

You can add it during the order process. If your order has been completed already and you received the order summary you will have to place another order for the package. That you are interested about.

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