Q. What is included in rental pack?
Ans: Our rental packages include a wireless phone, a SIM card for
the desired home service area of travel, a battery and charger suitable for use
in that country or region.
Q. Why Buy a HongKong Cell Phone Rental?
Ans: There are several reasons why you would want to purchase a HongKong Cell Phone Rental but the main reasons is that it is the most reliable and least expensive way to stay in touch while traveling to HongKong.
Q. How the rent is calculated?
Ans: At the time of your purchase we request you to enter your departure & return date, based on those dates your rent will be calculated and charged at the time of purchase. If we see any usage beyond your return date or if we have not received the phone back within 7 working days of your return, onetime fee of $20 will be charged and $2.00 per day will be charged till the day will receive the phone.
Q. What happens if there is a delay in returning the rented phone?
Ans: RebelFone gives you 7 days buffer time to send the phone back after your return. In case we have not received the phone back within 7 working days of your return, onetime fee of $20 will be charged and $2.00 per day will be charged till the day will receive the phone..
Q. How Do I report a lost or stolen phone?
Ans: If your rental phone is stolen or lost you must contact Rebelfone immediately, customers are responsible for all calls on the phone until the service is suspended. Contact Rebelfone immediately at 1-800-375-7163 or by email
support@rebelfone.com. A $50 lost fee will be applied in addition to your usage.
Q. What Are the Shipping Charges?
Ans: Standard FedEx Shipping is $15.00
Second Day FedEx Shipping is $25.00
Priority Overnight FedEx Shipping is $40.00
Q. Can I keep my US phone number?
Ans: You can retain your current US phone number. Your Hong Kong SIM card will come with an Hong Kong cell phone number. However with RebelFone follow me service we will give you a Hong Kong phone number that is mapped to your Hong Kong cell phone number we assign. This Hong Kong number will accept calls from anywhere in North America. You can simply forward your existing mobile or landline number to RebelFone follow me number before you depart and all calls will be forwarded to your Hong Kong sim. This way your contacts in Hong Kong will not incur international long distance charges to reach you. You can also choose to have people call your RebelFone Hong Kong number directly, instead of the overseas cell phone number, if you prefer.